Privacy Policy — Shan’s Kitchen

Last Updated: [Dec 21, 2025]

Shan’s Kitchen (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or contact us.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following categories:

A. Information You Provide Directly

When placing an order or contacting us, you may provide:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Order details

  • Payment information (processed securely by third-party providers)

  • Notes or special instructions

B. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

  • Basic analytics through cookies or similar tools

C. Information from Third-Party Services

Because we use Oracle GloriaFood for order processing, they may also collect information needed to complete your order. Their privacy practices are available through their own policy.

2. How We Use Your Information

We use your information only for the purposes of operating and improving Shan’s Kitchen:

  • Processing and delivering your orders

  • Communicating with you about your order status

  • Responding to questions or customer support requests

  • Managing catering inquiries and confirmations

  • Improving the website and menu experience

  • Complying with legal obligations

We do not sell your personal information to anyone.

3. How Your Information Is Stored & Protected

We take reasonable physical, electronic, and procedural measures to protect your data from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure

  • Alteration

Payment information is processed securely by our third-party payment providers and is never stored on our servers.

While no system can guarantee complete security, we follow industry-standard practices to keep your information safe.

4. Sharing Your Information

We only share your data with trusted third parties when necessary to operate the business:

A. Service Providers

  • Oracle GloriaFood (order processing)

  • Payment processors (for secure transactions)

  • Delivery partners if used for catering or large orders

These providers receive only the information required to perform their services.

B. Legal Requirements

We may share personal information if required to comply with:

  • Laws

  • Regulations

  • Court orders

  • Government requests

We do not share your information for marketing by outside companies.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Understand visitor behavior

  • Maintain your ordering session

You can disable cookies through your browser settings, but some features may not work as intended.

6. Your Rights

Depending on your location and applicable law, you may have rights to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion of your data

  • Withdraw consent for certain uses

  • Request that we stop contacting you

  • Request information about how your data is processed

7. Data Retention

We keep your information only as long as necessary to:

  • Provide our services

  • Resolve disputes

  • Meet legal, tax, or regulatory requirements

Once data is no longer needed, we delete it safely.

8. Children’s Privacy

Our services are intended for adults and are not directed at children under 13 years of age.
We do not knowingly collect information from children.
If we become aware that a child has provided personal data, we will delete it promptly.

9. Links to Third-Party Websites

Our website may link to external services such as:

  • The ordering system (GloriaFood)

  • Payment gateways

We are not responsible for the privacy practices of these third-party sites.
We encourage you to review their policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations or legal requirements.
Updates will be posted on this page with an updated “Last Updated” date.

By continuing to use our website after changes are posted, you accept the updated policy.